Right of withdrawal for digital goods

Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)


Cancellation policy for digital content

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us ( Violeta Bilandzija, Kunigundenstr.30, 84518 Garching adAlz, telephone number: 017642973657, email address: ) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

Reasons for termination

The right of withdrawal expires in the case of a contract for the supply of digital content not on a tangible medium which requires the consumer to pay a price if the consumer:
1. has expressly agreed that the entrepreneur may begin to fulfil the contract before the expiry of the withdrawal period and
2. has confirmed his knowledge that his right of withdrawal expires upon the commencement of the contract performance and

3. the trader has provided the consumer with a confirmation of the contract on a durable medium within a reasonable period of time after the conclusion of the contract, but at the latest when the digital content not on a tangible medium is made available:
  • in which the content of the contract is reproduced and
  • which states that the consumer has expressly agreed, prior to the performance of the contract, that the entrepreneur may begin performance of the contract before the expiry of the withdrawal period and has confirmed his knowledge that by giving his consent he will lose his right of withdrawal once the contract has begun.




Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To Violeta Bilandzija, Kunigundenstr.30, 84518 Garching adAlz, email address:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper)
- Date

(*) Delete as appropriate.